Frequently Asked Questions
Everything you need to know about our modern essentials.
How do I care for my Gathre products?
Most of our products are made from premium bonded leather that is water-resistant and easy to clean. Simply wipe with a damp cloth and mild soap. Avoid using harsh chemicals or machine washing to preserve the material's integrity.
What is your return policy?
We offer a 30-day return window for items in their original, unused condition with all packaging intact. Please note that a restocking fee may apply, and final sale items are not eligible for return.
When will my order ship?
Orders typically process within 2-4 business days. Once shipped, you will receive a tracking number via email. Delivery times vary by location, generally ranging from 3-7 business days for domestic shipping.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the package.
Are Gathre products safe for children and babies?
Absolutely. Safety is our priority. Our products are rigorously tested and are free of lead, phthalates, and harmful chemicals, meeting high safety standards for the whole family.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately, and we will do our best to assist you before the order reaches our warehouse.